Important Information About Refunds.
At Diffuse PR, we are committed to providing our customers with top-quality press release distribution services. To maintain transparency and fairness, we have outlined our refund policy below. Please review this policy thoroughly before making a purchase.
General Refund Policy Details
Payment Platform
We use PayPal as our primary payment platform for all transactions. This ensures a secure payment process and offers a convenient way for our clients to manage their payments.
Refund Eligibility
Refunds are not available under the following circumstances:
- Non-Compliance with Submission Guidelines: If your press release is removed due to non-compliance with our submission guidelines, no refund will be issued.
- Service Completion: Once a press release has been successfully distributed and published, no refund will be granted.
- Content Violations: Press releases that are found to contain prohibited content, such as inappropriate or harmful material, scams, illegal activities, or fraudulent information, will be removed without reimbursement.
Exceptions
Refunds may be considered in certain cases where:
- Technical Issues: If a technical error on our platform prevents your press release from being distributed, we will work with you to resolve the issue. If the issue cannot be resolved, a refund may be granted.
- Duplicate Payments: If you are accidentally charged more than once for the same service, please contact us for a refund of the duplicate charge.
Refund Request Process
To request a refund, please follow these steps:
- Contact Us: Submit your refund request through our Contact Us page. Please provide your transaction details, including the PayPal transaction ID and any relevant information regarding your request.
- Review: Our support team will review your request within 7 business days and determine if you are eligible for a refund.
- Notification: You will be notified of the outcome of your refund request via email. If approved, refunds will be processed through PayPal within 10 business days.
No Chargebacks
We kindly ask that you do not initiate chargebacks through PayPal without contacting our support team first. We are committed to resolving any issues you may face and will make every effort to address your concerns promptly.
Changes to the Refund Policy
Diffuse PR reserves the right to update or modify this refund policy at any time. Any changes will be posted on this page, and you are encouraged to review the policy periodically.
Contact Us
If you have any questions about this refund policy, please feel free to contact us through our Contact Us page.
Ready to Submit Your Press Release?
Your news deserves to be heard. Submit your press release today and let Diffuse PR help you amplify your message to the right audience, ensuring maximum visibility and engagement. With our extensive global network, we make sure your story reaches key media contacts and influential journalists, maximizing your chances of gaining the coverage you need. Our team of PR professionals is committed to helping you craft and distribute a press release that truly resonates with your audience, builds credibility, and drives impactful results for your brand.